Terms & Conditions

Last updated: 22 October 2026

These Terms and Conditions apply to the website centurypacker.in and to all packers and movers services provided by Century Packers and Movers ("we", "us", "our"). By using our website or booking a move with us, you agree to these terms. Please read them before you book.

Key Points in Short

• Free quote first. An enquiry is not a booking. Your move is booked only after we confirm it in writing (WhatsApp, SMS or email).
• Clear pricing. The final price is fixed after a survey of your goods. No hidden charges — anything extra is told to you in advance.
• Payment: 50% advance at booking, balance at delivery. Cash, UPI or bank transfer.
• We are responsible for your goods from loading to delivery — even when a partner company helps in another city.
• Transit insurance is not included. You can insure your goods separately.
• Report damage within 24 hours of delivery, in writing, with photos.

1. About Us

Century Packers and Movers is a packers and movers company based at Shop 2, Plot No. 99, Shiva Enclave, Near Sadhu Complex, Bhabat Road, Zirakpur, Punjab 140603, India. Contact: [email protected], +91-96367-43916.

2. Definitions

• "Customer" or "you" — the person or business that asks for a quote or books a move.
• "Services" — home shifting, office relocation, goods transport, vehicle transport, packing, unpacking, loading, unloading and storage provided by us.
• "Partner" — a moving company we work with in some cities to help complete a move.
• "Booking" — a move confirmed by us in writing.

3. Using Our Website

• Please give correct and complete details in our quote form.
• Do not send false enquiries, misuse the website, try to hack it, or copy its content without our written permission.
• Prices, distances and other information on the website are a general guide only (see our Disclaimer).
• We may block access for anyone who misuses the website.

4. Quotes and Booking

• Sending an enquiry form, call or WhatsApp message does not book a move.
• We give a quote after understanding your goods, by a physical or video survey where needed. Prices on the website are estimates.
• Your move is booked only after we confirm it in writing and the advance payment is received.
• Bookings depend on the availability of vehicles and staff on the requested date. We may decline a booking.
• Please tell us about any change (date, address, goods) at least 48 hours before the move. Changes may change the price.

5. Prices and Payment

• The final price depends on the volume and type of goods, distance, floor and lift access, packing needed and any extra services (such as dismantling furniture or storage).
• Standard packing materials are included in the quoted price unless the quote says otherwise.
• GST is charged as per government rules where applicable.
• Payment terms: 50% of the agreed price as advance at the time of booking, and the remaining 50% at delivery, before unloading is completed — unless a different schedule is agreed in writing.
• Payment methods: cash, UPI or bank transfer. We provide a receipt or invoice for every payment.
• No hidden charges. If something extra is needed (for example extra goods not in the survey, or waiting time caused by access problems), we will tell you the cost before doing it.
• Please pay only to Century Packers and Movers' official UPI ID or bank account given in your booking confirmation, and never to unknown persons.

6. Our Partner Moving Companies

We have our own team in some cities, and in other cities we work with trusted partner moving companies to help complete your move. When a partner helps:

• Century Packers and Movers stays fully responsible for your goods and for the move, as per these terms.
• We share only the details the partner needs for the job (see our Privacy Policy).
• All complaints and claims are handled directly by Century Packers and Movers — you do not need to deal with the partner.

7. Your Responsibilities

• Give a correct list of goods, and tell us about fragile, heavy or high-value items (antiques, artwork, pianos, electronics) before the move.
• Arrange any permissions needed from your housing society, building or landlord, and access/parking for our vehicle.
• Be present, or have someone you authorise present, at pickup and delivery.
• Keep cash, jewellery, important documents and small valuables with you — do not hand them over for moving.
• Pay as agreed.

8. Items We Do Not Move

• Explosives, firearms, ammunition or weapons.
• Gas cylinders that are not empty, petrol, chemicals or other flammable, toxic or hazardous materials.
• Illegal drugs or any item banned by Indian law.
• Live animals.
• Perishable food.
• Cash, jewellery, precious stones and important documents (unless specially agreed in writing).

If prohibited items are found in your goods without our knowledge, you are responsible for any loss, damage, fines or legal action caused by them.

9. Cancellation and Rescheduling

• Please cancel in writing by WhatsApp or email.
• You can reschedule once free of charge if you tell us at least 48 hours before the move, subject to availability.
• If we have to cancel your booking, we will refund the full advance.
• Refunds are made to the original payment method, normally within 7 working days.

10. Responsibility for Your Goods

• We handle your goods with care from loading to delivery, including moves where a partner company helps.
• Transit insurance is not included in our services. If you want insurance, please arrange it with an insurance company of your choice before the move.
• Our liability for loss or damage is limited to the amount agreed in writing at the time of booking.
• We are not responsible for:
  • items that were already damaged, worn or faulty before the move;
  • internal working of electronic or electrical items that show no outside damage;
  • goods packed by you, unless the box itself was damaged during the move;
  • delays or damage caused by events outside our control (see section 12);
  • indirect losses such as loss of income or business.

11. Damage or Loss Claims

1. Check your goods at the time of delivery and note any damage or missing item on the delivery receipt.
2. Take clear photos of the damage.
3. Tell us in writing (WhatsApp or [email protected]) within 24 hours of delivery, with photos and your booking details.
4. We will look into the claim and reply within 7 working days.
5. Valid claims are settled as per the liability agreed at the time of booking.

12. Events Outside Our Control

We are not responsible for delays or failure caused by events outside our reasonable control, such as floods, earthquakes, heavy rain, accidents, road closures, strikes, government orders, curfews or pandemics. If this happens, we will keep you informed and complete your move as soon as it is safely possible.

13. Your Privacy

We never sell your personal information. How we collect, use and protect it is explained in our Privacy Policy.

14. Website Content

The text, logo, images and design of this website belong to Century Packers and Movers. Please do not copy or reuse them without our written permission.

15. Complaints

If you are unhappy with our service, please contact us first at [email protected] or +91-96367-43916. We will try to resolve it quickly and fairly.

16. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at SAS Nagar (Mohali), Punjab, India.

17. Changes to These Terms

We may update these terms from time to time. The new version will be posted on this page with a new "Last updated" date. The terms that apply to your move are the ones on this page on the date your booking is confirmed.