Last updated: 22 October 2026
This Privacy Policy explains how Century Packers and Movers ("we", "us", "our") collects, uses, shares and protects your personal information when you visit centurypacker.in, ask for a moving quote or use our packers and movers services. It is written to follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Our Privacy Promise in Short
- We never sell your data. We do not sell, rent or trade your personal information to any person or company.
- We manage your data ourselves. Century Packers and Movers operates this website and manages all customer and website data itself.
- We share only what a move needs. Some details are shared with our delivery partners in other cities only to complete your move.
- We only use Google Analytics to understand how the website is used, so we can improve it and our services.
- No children's data. We do not knowingly collect information from anyone under 18.
- You are in control. You can ask us to see, correct, update or delete your information at any time.
1. Who We Are
Century Packers and Movers is a packers and movers company based in Zirakpur, Punjab. We provide home shifting, office relocation, goods transport, vehicle transport, packing and storage services for local and intercity moves across India.
Address: Shop 2, Plot No. 99, Shiva Enclave, Near Sadhu Complex, Bhabat Road, Zirakpur, Punjab 140603, India
Email: [email protected]
Phone / WhatsApp: +91-96367-43916
2. Information We Collect
Information you give us
When you fill in our quote form, call us, message us on WhatsApp or book a move, we may collect:
- Name — to address you and manage your booking.
- Mobile number — to call or WhatsApp you about your quote and move.
- Email address (optional) — to send quotes, confirmations and invoices.
- Moving from / moving to — the cities, and later the full pickup and delivery addresses.
- Moving date and any message you write about your requirements.
- List of goods to be moved, for the survey, quote and packing.
- Payment and invoice details needed for billing and tax records.
Information collected automatically
- The page you sent your enquiry from, your device type (mobile, tablet or desktop) and your IP address — saved with your enquiry to prevent spam and misuse.
- Website usage data collected by Google Analytics, such as pages viewed, time on the site, the website or search that brought you here, approximate location (city level), browser and device. This data helps us understand how the website is used; we do not use it to identify you personally.
We do not collect sensitive information such as bank passwords, card numbers, health information or government ID numbers through this website.
3. How We Use Your Information
We use your information only to:
- Reply to your enquiry and give you a quote.
- Plan, confirm and carry out your move — survey, packing, loading, transport, delivery and unpacking.
- Contact you by phone, WhatsApp, SMS or email about your quote, booking, move and payment.
- Prepare invoices and keep the records required by law (for example GST and tax records).
- Handle damage claims, complaints and customer support.
- Improve our website and services using Google Analytics reports.
- Protect our website and customers from spam, fraud and misuse.
We do not use your information for any purpose that is not related to these.
4. Who We Share Your Information With
We do not sell your personal information to anyone. We share it only in these limited cases:
Our partner moving companies
In some cities we work with trusted partner moving companies to help complete your move. When a partner helps with your move, we share only the details needed for that job: your name, mobile number, pickup and delivery addresses, moving date and the list of goods. Partners may use these details only to carry out your move. Century Packers and Movers remains responsible for your goods throughout the move, even when a partner helps.
Google Analytics
We use Google Analytics to measure how visitors use our website. Google processes this usage data under its own privacy policy. You can read how Google uses data at policies.google.com/technologies/partner-sites.
When the law requires it
We may share information with government authorities, courts or police when required by law, or to protect the rights and safety of our customers and our business.
Apart from this, your information stays with Century Packers and Movers.
5. Cookies and Google Analytics
Our website uses a small number of cookies:
- Essential cookie — a session cookie that keeps the quote form secure (spam and misuse protection).
- Google Analytics cookies — to count visits and see which pages are useful, so we can improve the website and our services.
We do not use advertising or remarketing cookies. You can block or delete cookies in your browser settings, or use Google's opt-out add-on at tools.google.com/dlpage/gaoptout. The website will still work if you block analytics cookies.
6. How We Protect Your Information
- The whole website uses HTTPS encryption.
- Customer details are stored in our own secure database and are only available to authorised Century Packers and Movers staff through a password-protected system.
- Partners receive only the details needed for the move they are helping with.
No website or system can be made completely secure, but we take reasonable care to protect your information. If we ever become aware of a data breach that affects you, we will inform you and the authorities as required by law.
7. How Long We Keep Your Information
| Type of information | How long we keep it |
|---|---|
| Enquiries that did not become a booking | Up to 2 years |
| Bookings, invoices and payment records | Up to 8 years (required for GST and tax records) |
| Google Analytics usage data | Up to 14 months |
After this time we delete the information, or keep it only in a form that no longer identifies you. You can ask us to delete it earlier — see the next section.
8. Your Rights
Under India's Digital Personal Data Protection Act, 2023 you can:
- See your data — ask what personal information we hold about you and who we have shared it with.
- Correct or update it — ask us to fix wrong or incomplete details, or update them.
- Delete it — ask us to delete your information. We will delete it unless we must keep it by law (for example invoices for tax records).
- Withdraw consent — tell us to stop contacting you or using your information. This does not affect anything we did before you withdrew.
- Nominate someone — name a person who can use these rights for you in case of death or incapacity.
- Complain — raise a complaint with our Grievance Officer (below). If you are not satisfied with our answer, you can contact the Data Protection Board of India.
How to make a request: email [email protected] or call / WhatsApp +91-96367-43916 with your name and the mobile number you used. We may ask you to confirm your identity, and we will respond within 30 days.
9. Children's Privacy
Our website and services are meant for adults. We do not knowingly collect or store personal information of children (anyone under 18). If you believe a child has sent us their details, please contact us and we will delete them.
10. Links to Other Websites
Our website links to other sites such as WhatsApp, Facebook, Instagram and Google. Those websites have their own privacy policies, and we are not responsible for how they handle your information.
11. Grievance Officer
For any question or complaint about your personal information, please contact our Grievance Officer:
Grievance Officer — Owner, Century Packers and Movers
Email: [email protected]
Phone / WhatsApp: +91-96367-43916
Address: Shop 2, Plot No. 99, Shiva Enclave, Near Sadhu Complex, Bhabat Road, Zirakpur, Punjab 140603, India
We aim to reply within 30 days.
12. Changes to This Policy
We may update this Privacy Policy when our services or the law change. The new version will be posted on this page with a new "Last updated" date. Please check this page from time to time.
13. Governing Law
This Privacy Policy is governed by the laws of India. Any dispute relating to it shall be subject to the exclusive jurisdiction of the courts at SAS Nagar (Mohali), Punjab, India.