Privacy Policy

Last updated: January 2026. Welcome to Century Packer. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or use our packers and movers services across India.

By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully before sharing any personal information with us.

1. Information We Collect

We collect the following types of information when you interact with Century Packer:

Personal Information

Name — Your full name for booking and communication purposes.
Phone Number — Your mobile number for contacting you regarding your inquiry or booking.
Email Address — For sending confirmations, quotes and service updates.
Address — Your pickup and delivery addresses for relocation planning.
Moving Date — Your preferred date for scheduling the move.

Technical Information

IP Address — Automatically collected for security and fraud prevention.
Device Type — Mobile, tablet or desktop for optimizing your experience.
Browser Information — Browser type and version for compatibility.
Pages Visited — Pages you view on our website for analytics purposes.
Referral Source — How you found our website.

2. How We Use Your Information

Century Packer uses your information for the following purposes:

To respond to your relocation inquiry and provide accurate quotes.
To schedule and confirm your moving booking.
To communicate with you via phone, WhatsApp or email regarding your move.
To improve our website experience and service quality.
To send service-related updates, reminders and important notifications.
To analyze website traffic and user behavior for performance improvement.
To comply with legal obligations and prevent fraud.
To resolve disputes and enforce our terms of service.

3. How We Share Your Information

Century Packer does not sell, rent or trade your personal information to any third party. However, we may share your information in the following limited circumstances:

Service Partners — With trusted logistics and transport partners only as required to complete your move, under strict confidentiality agreements.
Technology Providers — With our hosting, analytics and communication service providers who assist in operating our website and services.
Legal Requirements — When required by law, court order or government authority.
Business Transfers — In the event of a merger, acquisition or sale of business assets, your information may be transferred as part of that transaction.

All third parties we work with are contractually obligated to keep your information confidential and use it only for the specified purpose.

4. Data Security

We take the security of your personal information very seriously. Century Packer implements the following security measures to protect your data:

SSL encryption on all pages of our website (HTTPS).
Secure database storage with restricted access controls.
Regular security audits and vulnerability assessments.
Staff training on data protection and privacy best practices.
Input validation and protection against SQL injection and XSS attacks.

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings.
Analyze website traffic and user behavior.
Improve our website performance and content.
Provide relevant information based on your location.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website. We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous usage data in accordance with Google's Privacy Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

Inquiry Data — Retained for 2 years from the date of inquiry for follow-up and service improvement purposes.
Booking Data — Retained for 5 years for legal, tax and audit compliance purposes.
Website Analytics — Retained for 26 months as per Google Analytics standard.

After the retention period, your data is securely deleted or anonymized.

7. Your Rights

As a user of our services, you have the following rights regarding your personal information:

Right to Access — You can request a copy of the personal information we hold about you.
Right to Correction — You can ask us to correct any inaccurate or incomplete information.
Right to Deletion — You can request that we delete your personal information, subject to legal retention requirements.
Right to Opt-Out — You can opt out of marketing communications at any time by contacting us.
Right to Complain — You have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at [email protected] or call us at +91-90000-00000.

8. Third Party Links

Our website may contain links to third-party websites such as social media platforms, partner sites and review platforms. These websites have their own privacy policies and we are not responsible for their content or data practices. We encourage you to read the privacy policy of any third-party website you visit through links on our website.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will delete such information from our records.

10. Changes to This Policy

Century Packer reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.